Our Values

With communities, customers, partners, colleagues and teams

Leeds City Council values are at the heart of everything we do. They inform the way we design and deliver our services and the way we all work and behave

Being open, honest and trusted - I can be my best

  • I do what I say I am going to do
  • I manage others' expectations and am realistic
  • I am patient and considerate, and listen to other people
  • I provide customer-friendly information - jargon free and plain English
  • I am open to new ways of working

Treating people fairly - It feels like I count

  • I appreciate everyone is different and respect the views and opinions of others - no 'one size fits all' approach
  • I recognise and value cultural differences
  • I understand individuals' communication and access needs
  • I appreciate the efforts of others and acknowledge a job well done
  • I am aware of language and cultural difference in all communications

Spending money wisely - I make every pound go further

  • I am flexible and support priorities
  • Before spending, I ask 'what difference will this make?'
  • I look for ways to improve processes and service delivery
  • I remember that it's not our money that we spend

Working as a team for Leeds- I am part of a team that is trusted to get on

  • I keep up to date with important news and information
  • I take responsibility to help others
  • I have positive expectations of others and support them
  • I share my views, knowledge and ideas
  • I have a 'can do' attitude and learn from experience
  • I deliver work on time and take responsibility for my own workload
  • I seek feedback to drive improvements, to ensure others are satisfied
  • I work with others, rather than 'to' or 'for' them

Working with communities - I am proud to make a difference

  • I build knowledge of our customers, keep up to date / share information where appropriate
  • I proactively seek links and develop positive working relationships with community groups
  • I think about things from the point of view of
  • I am knowledgeable about other services, partners and the bigger picture